Returns, Refunds, Credit, Replacements:
DR Delicacy products are guaranteed fresh and are backed by 100% satisfaction.
Our Fresh and Frozen Products are carefully packed and shipped overnight. Our non-perishable products are packed carefully but shipped via LSO/UPS/FedEx Ground.
When you receive your box, please inspect it as soon as possible. You have 24 hours to file a claim with DR Delicacy for a credit, refund, or replacement.
We do not accept returns without any authorization.
if you are requesting a refund, credit, or replacement for your order, please follow these instructions:
- Refrigerate or freeze the product according to how it should be kept
- Keep the packaging.
- Take a photo of the product(s) & send them to us at email@example.com
- Contact DR Delicacy via email at firstname.lastname@example.org & explain the situation.
- When claim is accepted, we will email you a return label.
Once the claim is received and accepted, you can ship your products back to DR Delicacy the same way they were shipped to you in the original packaging. Once we receive it at the warehouse, we will refund you, issue a credit, or replace your order. If we are refunding your order, it will be done for the same amount and in the same form as the payment was made on the original order.
We do not issue a refund or re-send the order if:
- The order is unable to e delivered and/or arrives late due to: Incorrect, invalid, or incomplete addresses entered by the customer.
- Delivery is delayed or affected by weather and/or act of God & FedEx or the affiliated shipping company refuses to accept a claim on your order.
- Products are improperly handled/stored after being successfully delivered.
- A delivery/shipment is refused by the recipient and/or returned to DR Delicacy without authorization.
- Credit, refund or replacement will not occur if the products are discarded or partially consumed.