713-468-6200 | orders@drdelicacy.com

Return Policy DR Delicacy – DR | Delicacy

Return Policy DR Delicacy

DR | DELICACY
Returns, Refunds, Credit, Replacements:

 

DRDELICACY products are guaranteed fresh and are backed by 100% Satisfaction.

Our Fresh and Frozen Products are carefully packed in Styrofoam Boxes with Gel Packs and are shipped via FedEx Overnight. Our Non-Perissable Products are packed carefully but shipped via UPS or FedEx Ground unless you Requested faster Shipping.

When you received your box, Please inspect it Right Away upon its Arrival as you have 24 hours to file a Claim with DRDELICACY for a Credit/Refund or to Request that your Order will be Re-Send.

We do not accept Returns WITHOUT an Authorization.

If you are requesting a Refund, Credit or for your order to be re-sent: Please

  1. Take picture of the product(s)
  2. Put the product in the fridge or Freezer as they should be normally kept
  3. Keep the Packaging
  4. Contact DRDELICACY via email contact@drdelicacy.com or

Phone 1-844-99FOODS.

Only Once the claim is received and accepted, you can ship your products back to DRDELICACY the same way they were shipped to you in the original packaging. Once we receive it at the warehouse, we will Refund/Credit your Order or Re-Send your order. If we are refunding your Order, it will be done for the same amount and in the same form as the payment was made on the original order.

 

We do not issue refund or re-send the order if:

  1. The order is unable to be delivered and/or arrives late due to: incorrect, invalid or incomplete addresses entered by the consumer.
  2. Delivery problems are specifically caused by the shipping company.
  3. Delivery is delayed or affected by weather and/or acts of god.
  4. Products are improperly handled/stored after being successfully delivered.
  5. A delivery/shipment is refused by the recipient and/or returned to DRDELICACY without authorization.
  6. Credit, Refund or Replacement will not occur if the products are discarded or Partially Consumed.